Protecting Your Information Is Our Responsibility

Introduction and Scope

This privacy policy applies to everyone who uses khelovip's website and services. By opening an account, making a deposit, playing games, or using any service on the khelovip platform, you are considered to have accepted the terms of this policy.

Our primary goal is to ensure the highest level of protection for your personal information and to maintain transparency about how the platform is used. Alongside reading this policy, you should also familiarise yourself with our Terms and Conditions, as both documents together define your rights and responsibilities.

This platform is intended for individuals aged 21 and above only. No information is knowingly collected from minors.

Information We Collect

2.1 Registration and Identity Information

Information you provide yourself when opening an account on khelovip is collected. This includes:

• Full name and date of birth
• Email address and mobile number
• Residential address (including division and district)
• National ID card or passport information for identity verification (where applicable)
• Preferred language and currency

2.2 Transaction and Financial Information

Details of your payment method are stored during deposits and withdrawals. Transactions on the khelovip platform are processed via bKash, Nagad, Rocket, Upay, and bank transfer. The date, amount, and method of each transaction are recorded; however, full card numbers or bank passwords are never stored.

2.3 Usage Information

Which games you play on the platform, how long you are active, which device you access from, and your browser type — this information is collected automatically. It is used to improve service quality and monitor security.

2.4 Cookies and Technical Data

Cookies and similar technologies are used when you visit the website. These help with session management, storing user preferences, and improving site functionality. You can control cookies through your browser settings if you wish, though doing so may limit certain services.

Purpose of Using Information

khelovip uses your information only for the following purposes:

• Account creation and identity verification
• Processing financial transactions such as deposits, bonus distribution, and withdrawals
• Complying with applicable legal and regulatory obligations
• Preventing fraud and ensuring account security
• Providing customer support and responding to queries
• Sending relevant offers and updates based on your preferences (if you have given consent)
• Technical development of the platform and fixing errors

khelovip does not under any circumstances sell your personal information to third parties for commercial purposes.

Information Sharing and Disclosure

4.1 Service Provider Partners

khelovip works with trusted third-party providers for payment processing, identity verification, and technical support. Only the necessary information is shared with these partners, and they operate under confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, a valid legal request from a government authority, or as needed for fraud investigations. In such cases, no information beyond what the law requires is provided.

4.3 Business Changes

If khelovip's business structure changes in the future (such as a merger or acquisition), user information may be transferred on the condition that the commitment to data protection is maintained. Advance notice will be given in such cases.

Data Retention and Duration

All necessary information is retained for as long as your account remains active. Even after an account is closed or becomes inactive, certain information may be retained for a specific period due to legal obligations and the possibility of dispute resolution.

Once the retention period has passed, information is securely deleted or anonymised so that it is no longer personally identifiable. Financial transaction records are generally retained for an extended period in accordance with regulatory guidelines.

Data Security Measures

khelovip uses industry-standard technology to protect your information. All data transfers are secured through SSL encryption. Data stored on servers is kept in encrypted form and can only be accessed by authorised personnel.

• Two-Factor Authentication (OTP) support
• Automatic suspicious login alert system
• Regular security testing and updates
• Restricted access policy — only relevant personnel can view the corresponding data
• Prompt notification process in the event of a data breach

However, no method of transmitting information over the internet is completely impenetrable. It is therefore your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

Your Rights

7.1 Right to Access Information

You can request details of your stored information from khelovip at any time. This request can be made via live chat or email.

7.2 Right to Correct Information

You have the right to correct any errors in your registered information. Changes can be made directly from your account profile or by contacting the support team.

7.3 Request to Delete Information

After closing your account, you may request deletion of your personal information. If any information cannot be deleted due to legal obligations, you will be informed of this.

7.4 Withdrawal of Marketing Messages

If you no longer wish to receive our promotional emails or messages, you can unsubscribe at any time or notify the support team. Transaction and security-related messages are exempt from this withdrawal.

Responsible Gaming and Data Protection

khelovip believes that data protection is an essential part of creating a safe gaming environment. By analysing your gaming behaviour, we can identify problematic patterns and provide assistance where needed. This analysis is used for your benefit, not against you.

Read our Responsible Gaming guidelines to learn how you can set your own limits and how we support that process.

Third-Party Links and Services

The khelovip platform may have connections to third-party game providers or payment processors. These external services have their own privacy policies over which khelovip has no control. You are therefore advised to read the relevant policies of those services.

While playing games, the studios operating the game engines (such as Evolution, Pragmatic Play Live, PG Soft, or JILI) may independently store certain session data on their own servers. khelovip is not the controller of that information.

Policy Changes

khelovip reserves the right to amend this privacy policy as needed. If significant changes are made, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after changes are made will be taken as acceptance of the updated policy.

The current version of the policy will always be available on this page, and the date of the most recent update will be noted at the top of the page. Answers to common questions about privacy and security can also be found in our FAQ section.